Question 1

How can I contact Ruby Vibe Co customer service?

Accepted Answer

You can reach us via the Contact Form on this page or email sale@rubyvibeco.com. Our team is available Monday–Friday (9 AM – 5 PM PST) to assist with orders, products, or general inquiries.

Question 2

What is the average response time for customer inquiries?

Accepted Answer

We typically reply within 24–48 business hours. During new-launch or holiday seasons, responses may take slightly longer, but we always reply personally to each message.

Question 3

Do you offer live chat or phone support?

Accepted Answer

At this time, we primarily assist through email & contact forms to ensure accurate tracking and faster issue resolution. Live chat will be introduced soon for real-time help.

Question 4

How can I check my order status?

Accepted Answer

Sign In to your Ruby Vibe Co account → “My Orders.” You’ll see processing updates and tracking links. You’ll also receive automated shipping notifications via email.

Question 5

What should I do if I didn’t receive an order confirmation email?

Accepted Answer

Check your spam/junk folder. If it’s missing, email sale@rubyvibeco.com with your name and purchase details so we can resend confirmation.

Question 6

Can I change or cancel my order after placing it?

Accepted Answer

If your order hasn’t shipped yet, contact sale@rubyvibeco.com within 12 hours. Once shipped, changes or cancellations can’t be guaranteed, but our team will review case-by-case.

Question 7

How can I request a return or exchange?

Accepted Answer

Submit a request through our Returns & Exchange Form or email support with your order ID. We’ll share next steps within 1–2 business days.

Question 8

What is the return address for Ruby Vibe Co?

Accepted Answer

We’ll provide the correct return address once your request is approved to ensure it routes to the proper warehouse or studio location.

Question 9

Do you accept returns for opened or used beauty products?

Accepted Answer

For hygiene reasons, we accept returns only for unused or unopened products within 30 days of delivery. Exceptions apply if an item arrives damaged or defective.

Question 10

How do I contact Ruby Vibe Co regarding collaborations or PR inquiries?

Accepted Answer

Email collab@rubyvibeco.com for partnership, media, or influencer inquiries. Include your social handles, concept, and relevant audience insights.

Question 11

Can I contact Ruby Vibe Co for wholesale or salon partnerships?

Accepted Answer

Yes! Visit our Partnerships & Collaborations page or email business@rubyvibeco.com to explore wholesale, salon, or retail opportunities.

Question 12

Who do I reach out to for brand sponsorship or events?

Accepted Answer

Send proposals to business@rubyvibeco.com with event details, dates, and expected reach. Our PR team reviews all requests carefully.

Question 13

Where is Ruby Vibe Co headquartered?

Accepted Answer

We’re proudly based in Washington State, USA, serving customers nationwide and internationally through our online store.

Question 14

Does Ruby Vibe Co ship internationally?

Accepted Answer

Currently, we ship within the U.S., but we’re expanding to select international regions soon. Follow @rubyvibeco or join our newsletter for updates.

Question 15

How can I contact Ruby Vibe Co about damaged or missing items?

Accepted Answer

If your package arrived damaged or incomplete, email sale@rubyvibeco.com with clear photos within 7 days of delivery for prompt resolution.

Question 16

Can I contact Ruby Vibe Co through social media?

Accepted Answer

Yes! Message or tag us on Instagram, TikTok, Facebook, or LinkedIn (@rubyvibeco). For order-specific issues, please use email so we can verify details securely.

Question 17

How can I contact Ruby Vibe Co for career opportunities?

Accepted Answer

Visit our Careers page or email careers@rubyvibeco.com with your résumé and cover letter. We love hearing from creative professionals passionate about clean beauty.

Question 18

What should I include in my contact message for faster support?

Accepted Answer

Include your full name, email used for purchase, order ID (if applicable), and a brief description of the issue. This helps us assist you faster and more accurately.

Question 19

How does Ruby Vibe Co protect my privacy when I contact you?

Accepted Answer

All information shared through our forms or emails is kept confidential and handled according to our Privacy Policy. We never sell or share your data.

Question 20

Why does Ruby Vibe Co emphasize personalized customer care?

Accepted Answer

Because we believe real beauty is built on trust. Every message we receive is handled by a real person — not an automated bot — ensuring empathy, expertise, and care in every response.